All Systems Operational

About This Site

Welcome to the status page for RightCrowd Presence Control Cloud. Any interruptions and planned maintenance will be posted here.

APAC Operational
Dashboard & API Operational
Gateways Operational
EU Operational
Dashboard & API Operational
Gateways Operational
US Operational
Dashboard & API Operational
Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Maintenance window for the upgrade to release 1.28.2
Completed - The scheduled maintenance has been completed.
Nov 26, 16:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 15:04 UTC
Scheduled - We are deploying a critical fix related to the status of gateways in the dashboard, whereby online gateways in specific circumstances show as offline while they are working perfectly fine.
At all times wearables activation and contact events were and are recorded fine.
Nov 26, 15:03 UTC
Maintenance window for the upgrade to release 1.28.1
Completed - The scheduled maintenance has been completed.
Nov 26, 14:59 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 26, 09:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 07:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 25, 17:05 UTC
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Maintenance window for the upgrade to release 1.28
Completed - The scheduled maintenance has been completed.
Nov 23, 09:19 UTC
Verifying - All systems upgraded.

EU and US fully functional and data enrichment is finished.
APAC fully functional and wearables data enrichment is still ongoing.
Nov 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 22, 15:02 UTC
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021
Service on APAC down due to database time-outs.
Resolved - This incident has been resolved.
Nov 15, 07:50 UTC
Monitoring - Our DB service provider implemented a fix and our services are back to normal. Wearables are pushing their contact data and activations are working again. There is a surge of traffic currently but the backend is handling this fine.
We will keep this incident open for a while as we are monitoring the system.
Nov 14, 23:30 UTC
Update - Our DB service provider narrowed down the root cause causing the DB outage in the APAC region. They are working on a fix.
Nov 14, 22:25 UTC
Update - Activated wearables will continue to work and record contacts as they occur. Contacts recorded by the wearables will not get lost and will be pushed to the backend once the service resumes.
Nov 14, 20:52 UTC
Update - Our database provider identified the issue and is working on solving this issue.
Nov 14, 20:48 UTC
Identified - Our MongoDB service provider is experiencing a major outage in the APAC region, affecting the Presence Control service.
We are communicating with the provider and monitoring the status.
Nov 14, 19:10 UTC
Nov 14, 2021
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